Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order in a safe and timely manner. Please review our Shipping Policy below.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on Sundays or public holidays.

In case of high order volume, processing may be slightly delayed. We will notify you if there is a significant delay in shipping your order.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value.

We may offer:

  • Free shipping on orders above a certain value (if applicable)

  • Standard shipping charges for orders below the free shipping threshold

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Delivery Time

Estimated delivery timelines:

  • Metro Cities: 2–4 business days

  • Other Cities/Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Natural disasters or unforeseen circumstances

Order Tracking

Once your order has been shipped, you will receive a tracking number via:

  • Email

  • SMS or WhatsApp (if provided)

You can use this tracking number to monitor the delivery status of your order.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service on selected orders and locations.

Please note:

  • COD availability depends on your delivery pin code

  • A small COD fee may apply (if applicable)

  • Orders may be confirmed via phone or message before dispatch

Incorrect Address or Delivery Issues

Please ensure that your shipping address and contact details are accurate.

We are not responsible for delivery delays or failed deliveries due to:

  • Incorrect or incomplete address

  • Customer not available at delivery location

  • Refusal to accept delivery

Additional shipping charges may apply for re-delivery.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery.

Kindly provide:

  • Order number

  • Photos of the damaged package/product

We will investigate the issue and arrange a replacement or refund if applicable.

International Shipping (If Applicable)

We currently ship internationally to selected countries.

International delivery timelines typically range from 7–15 business days, depending on the destination.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Local handling fees

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: support@richicart.store

Thank you for shopping with us. We appreciate your trust and look forward to serving you.